EcoStruxure IT App Session Timeout - Can it be changed?

[DCIM_Support]

This question was originally posted on DCIM Support by John Beck on 2018-09-12

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(CID:134030881)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-12

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Dear John Beck,

The fact is that the mobile app EcoStruxure IT, at least for Android, does not have any session timeout. This is the first time I've heard about this.

What is the version of your mobile app?

Can you explain of your problem in more detail?

With respect.

(CID:134030953)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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The Mobile App isn't timing out. The EcoStruxure IT App on my laptop (PC) is.

(CID:134030962)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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Not the EcoStruxure IT Gateway either.

(CID:134030963)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2018-09-12

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Dear John Beck,

I understand, you mean the web-page of the EcoStruxure IT management portal https://app.ecostruxureit.com/manage/.

That is, do you want this page to be always open in your browser?

I somehow did not think about it... In that case, I think you need to look for a way to automatically update the web-page for your browser (which browser are you using?).

Although it is not a fact, that it will help you. After all, the session timeout can be counted from the moment of the last mouse click, for example.

With respect.

(CID:134030984)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2018-09-12

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Yes, the web-page of the EcoStruxure IT management portal.  We plan on keeping this up 24/7/365 on a big screen monitor that we have near our group. We will be using either Microsoft IE or Google Chrome. I don't know if Schneider Electric has a preference.

(CID:134031209)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-12

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I don't know if Schneider Electric has a preference.

There is no such configuration on the EcoStruxure IT management portal (I also never heard or seen about it).

Therefore, or try different plugins to automatically update web-pages in the browser. Or use the web-page not of the EcoStruxure IT management portal, but your EcoStruxure IT Gateway. The latter option is simpler and does not have a session timeout. And there will also be real time information about alerts and warnings.

With respect.

(CID:134031211)

[DCIM_Support]

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