Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

EcoStruxure HTTP Proxy Error

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • EcoStruxure HTTP Proxy Error
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
108
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
62
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 07:23 PM . Last Modified: ‎2024-04-03 02:40 AM

0 Likes
4
1061
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 07:23 PM . Last Modified: ‎2024-04-03 02:40 AM

EcoStruxure HTTP Proxy Error

We recently upgraded our internet facing proxy servers, all rules were copied over from the old and the proxy server details updated in DCE. When I test the proxy I get "The HTTP proxy test has succeeded" but when i go to EcoStruxure, Registration I get errors. As a test We have changed the proxy rule to allow any, any from the DCE server IP so there should be no issue but we are still not able to register or force updates to the gateway. Are there any logs I can look at to try and work out whats going on?

(CID:143758779)

Labels
  • Labels:
  • Data Center Expert
  • IT Expert
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 4
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 07:23 PM . Last Modified: ‎2024-04-03 02:40 AM

0 Likes
0
1061
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 07:23 PM . Last Modified: ‎2024-04-03 02:40 AM

May I know the DCE version? 

(CID:143759135)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 07:23 PM . Last Modified: ‎2024-04-03 02:40 AM

0 Likes
0
1061
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 07:23 PM . Last Modified: ‎2024-04-03 02:40 AM

7.6

(CID:143759139)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 07:23 PM . Last Modified: ‎2024-04-03 02:40 AM

0 Likes
0
1061
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 07:23 PM . Last Modified: ‎2024-04-03 02:40 AM

Dear Andrew,

Here are my suggestions:

Please make sure that DNS Primary, Secondary IP address and domain name are entered correctly on DCE software under Administration Settings-Network. DCE connects to https://us.struxureon.com which resolves one of these IP addresses: 40.84.62.190 or 23.99.90.28

In order to verify if DNS works on your DCE, login to DCE web client

http://DCE IP address/nbc/status/Status

 

 

You should have the result as follows. If not, then you need to verify your DNS details.

If DNS works fine, then check the following

DCE uses an outbound connection through Port 443, and only communicates to EcoStruxure IT cloud using 40.84.62.190 and 23.99.90.28. Please check with your IT team and see if any firewall apart from proxy blocking the DCE to reach EcoStruxure IT Cloud. 

Some application layer firewalls (e.g. zScaler) replaces the TLS certificate used for HTTPS communication. Please make sure the firewall certificate is installed on the server.

Click here to know the general instructions to know on how How Data Center Expert users can connect devices to EcoStruxure IT.

If you still face an issue, then I request you to download the capture logs and share them to me. 

To gather the log files browse to http:///capturelogs
Input user credentials.
When the page loads click on "Create Server Log Archive"
After the process is completed download the log files.

Is your DCE running on your VM or Is it DCE server purchased from SE? 

May I know the MAC address of DCE which can be found under DCE desktop client help--About?

 

(CID:143759155)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 07:23 PM . Last Modified: ‎2023-10-22 01:58 AM

0 Likes
0
1061
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 07:23 PM . Last Modified: ‎2023-10-22 01:58 AM

superhero.png

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of