Device definition file (DDF) transfer from the device failed.

[Mogarcia]

Hello, 

I am using EcoStruxure IT Data Center Expert 8.2.0 and I just added a UPS - Galaxy VS 40kW (GVSUPS40K0B5F). Under status it is showing as Critical and the description reads "Device definition file (DDF) transfer from the device failed". Any help would be appreciated on solving this.

[tjlaw]

Hi, 

You may refer to the following kb for some ideas: 

https://www.apc.com/us/en/faqs/FA177004/

Ensure the device login credentials, and firewall are configured to match the settings. 

BR, 

TJ

[Mogarcia]

Thank you Tjlaw. I have done everything that was suggested on the link and nothing has changed. Not sure what else to do.

[Cory_McDonald]

Hello @Mogarcia,

I recommend reaching out to technical support if you have already done the steps provided in the FAQ.

Regards,

Cory