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Data Center Expert (DCE) 7.3.1 Backup failed <Permission denied (13)>

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Data Center Expert (DCE) 7.3.1 Backup failed <Permission denied (13)>

This question was originally posted on DCIM Support by Sergei Okhlopkov on 2018-07-12


I am trying to run backups of Data Center Expert 7.3.1 to a windows share.   It test mounts successfully, and when requested to run a backup,  I get the message that backup failed.  On the server log I get number of errors with

"" Permission denied (13) ""

What Am I doing wrong?

Thank you.

(CID:132664339)

3 Replies 3
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Re: Data Center Expert (DCE) 7.3.1 Backup failed <Permission denied (13)>

This answer was originally posted on DCIM Support by spezialist on 2018-07-13


Dear Sergei Okhlopkov,

Unfortunately, to help you, there is not enough information about the Windows-resource that you want to use for DCE-backup. Is it a Windows PC or some kind of NAS? Which version of NTLM is used there? All this is important.

First, try to do a simple search here on EcoStruxure IT on the phrase Permission denied (13) as I have in the screenshots:

Then:

Try these methods and solutions of a similar problem, that are described in the above topics.

I hope this helps you.

With respect.

P.S.: try to have the latest version of DCE software (now it is 7.5.0), as in different versions there can be some problems solved by simple software update 😀.

(CID:132664481)

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Re: Data Center Expert (DCE) 7.3.1 Backup failed <Permission denied (13)>

This comment was originally posted on DCIM Support by spezialist on 2018-07-29


Dear Sergei Okhlopkov,

Tell us, please, did you solve your problem or not?

With respect.

(CID:132670109)

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🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.