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DDF File Issue

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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DDF File Issue

This question was originally posted on DCIM Support by Shoaib Maqsood on 2018-09-26


I have posted  (SNMP DDF Request Form  for Stulz WIB) two week ago. But still there is no response from apc side . Is there any way to contact the apc forum regarding this DDF .

(CID:134035933)

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Re: DDF File Issue

This answer was originally posted on DCIM Support by Garry Priestland on 2018-09-26


This is not that unusual.  You do not receive acknowledgement that the request has been received, and will probably only hear from APC/Schneider when the DDF is complete or they need more information.  At the moment waiting more than 4-5 weeks is not unusual.

You can try chasing them by putting a comment in the request you made from the My My Device Requests section of the site. (on the help.ecostruxureit.com site click on your name and choose  "My device requests")

Hope this helps

(CID:134035977)

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Re: DDF File Issue

This answer was originally posted on DCIM Support by Boris Majdandzic on 2018-09-26


Hi, If this is for WIB 8000, then there is a ddf file, but you have to enter wib into search.

Search engine is very bad on the site

(CID:134036124)

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Re: DDF File Issue

This comment was originally posted on DCIM Support by Stine Hansen on 2018-09-27


Hi Boris Majdandzic, thanks for your feedback regarding Device Support. I'm happy to share that we're currently working on improving both functionality, search, and interface of this feature. Hopefully it'll make for a better experience.

Thanks,

Stine 

(CID:134036548)

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Re: DDF File Issue

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2018-10-18


Hello Dear, 

Still i have receive no response from device support team for DDF of WIB 8000. I have upload the file from 19.9.2018 the file.

(CID:134685924)

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Re: DDF File Issue

This comment was originally posted on DCIM Support by Stine Hansen on 2018-10-22


Hi Shoaib Maqsood, there is a Stulz WIB SNMP file available for download. Is that what you need or is it something else?

You can find the file in Device Support by searching "WIB" and clicking the "Files to download" button. 

Please let me know if this is not the file you need.

 

Thanks,

Stine

(CID:134687245)

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Re: DDF File Issue

This comment was originally posted on DCIM Support by spezialist on 2018-10-07


Dear Shoaib Maqsood,

Tell us, please, did you solve your question or not?

With respect.

(CID:134679956)

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Re: DDF File Issue

This answer was originally posted on DCIM Support by Jake Hiltz on 2018-10-24


Hi Shoaib Maqsood,

I believe you need a DDF for EcoStruxure IT Gateway, but we currently only have one for Data Center Expert, and therefore we need to create this file.  I also believe there now has been a response directly to your request.  I apologize for the lack of response until this point.  Thank you for your patience as we work through a large backlog.

Thanks!

Jake

(CID:134688986)

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Re: DDF File Issue

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2018-10-25


Dear,

Issue is not resolved. Because when we upload the file into DCE  (which i have download the device support of ecostruxure ). WIB800 goes into failure (status).  So that why i have send the file for DDF. I have installed Data center Expert version 7.4.1. Now i want to see the status of WIB8000 in DCE under show sensor value. Please do something for resolving this issue. 

(CID:134689565)

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🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.