DCO system user password reset

DCIM_Support · ‎2020-07-03

This question was originally posted on DCIM Support by Aba Ak on 2017-09-25

Hi all
I lost my local DCO system user password for the DCO client, and with it i lost the ability to control users rights under SYSTEM SETUP-> USER RIGHTS AND AUTHENTICATION (it's all gray out)

I have Active directory integration and an active user that works with the DCO desktop client but only with a limited permissions without the ability to reset any user password.

I'm not talking about the OS user on the Data Center Operation server - that one i have (i run DCO 7.5.0 over linux 6.0 verion)

I tried to connect via the WEBMIN gui and reset some users but it doesn't seems to be effective

How do i reset my Data Center Operation system user.

DCIM_Support · ‎2020-07-03

This answer was originally posted on DCIM Support by Cory McDonald on 2017-09-25

Aba,

To reset the web/desktop client, you will need to work through your local technical support.

http://www.apc.com/support/contact-us/index.jsp

Best Regards,

Cory

DCIM_Support · ‎2020-07-03

This comment was originally posted on DCIM Support by Aba Ak on 2017-09-25

Hey
Thanks for the quick reply.
Is there any procedure I can run to reset the password?
I'm pretty stuck in the middle of a project and I need a quick solution and my local technical support not available right now

DCIM_Support · ‎2020-07-03

This comment was originally posted on DCIM Support by Aba Ak on 2017-10-29

Hey still having a hard time to recover my system user password for the DCO client.

will you be kind and contact me by direct email and guide me through this.

thanks

DCIM_Support · ‎2020-07-03

This comment was originally posted on DCIM Support by Cory McDonald on 2017-10-30

Aba,

Please work through your local Technical support to resolve this issue.

Best Regards,

Cory

DCIM_Support · ‎2020-07-03

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