Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!

DCO Floor Plan Missing

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • DCO Floor Plan Missing
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
110
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
64
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 08:16 AM . Last Modified: ‎2024-04-08 03:56 AM

0 Likes
5
600
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 08:16 AM . Last Modified: ‎2024-04-08 03:56 AM

DCO Floor Plan Missing

I have not been in DCO in some months now. I logged in an where I usually access a populated floor plan by double clicking a room in the navigation tree, now I just see an empty window. Panels and PDUs and related information seem to be in the tree. I can right click items in the tree to recall properties. The power paths seem to be intact. I do have many of those Lost Association comments behind the rack. When I try to fit the Zoom Fit command, (assuming I had zoomed to oblivion) I still see nothing. There is a "Problem Occurred" window that displays the following:

"Registry service missing key com.apc.config.ui.gdf.cad.CadBackgroundService in context DATA_CENTER_OVERVIEW"

Can you help me get my normal views back please?

Thank you!

(CID:110005861)

Labels
  • Labels:
  • Data Center Operation
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 5
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 08:16 AM . Last Modified: ‎2024-04-08 03:56 AM

0 Likes
0
600
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 08:16 AM . Last Modified: ‎2024-04-08 03:56 AM

Hi Stephen, thanks for posting. Lets see who can be of assistance here. @community any ideas? Kind regards Ditte

(CID:110006086)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 08:16 AM . Last Modified: ‎2024-04-08 03:56 AM

0 Likes
2
600
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 08:16 AM . Last Modified: ‎2024-04-08 03:56 AM

Hi Steve,

I have not seen a similar notification before, so I'm not sure what might be the cause - however you might want to try with clean temporary files.

The client temporary files usually located in ".isxo" folder (hidden folder)

ex. in Windows, C:\Users\\.isxo\"dco version"-xxxx

you might want to rename the folder to something like "dco version"-xxxx_OLD

and then restart your DCO client software.

Or you might even want to reinstall the DCO client software (can be downloaded from DCO server) and see if that helps.

By the way, do you think other workstations/clients experiencing the same issue?

If the issue remains unresolved, then I might need to investigate the log files (client application.log file + server logs) and if possible a copy of the latest backup file. Please let me know, if I should send you an invite to my box folder, thanks.

Kind regards

(CID:110006263)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 08:16 AM . Last Modified: ‎2024-04-08 03:55 AM

In response to DCIM_Support
0 Likes
0
600
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 08:16 AM . Last Modified: ‎2024-04-08 03:55 AM

Thank you Jef! I have reinstalled DCO client on my desktop- No change. I have renamed the temp file directory and restarted DCO. A new temp dir was created. There was no change in my ability to access graphics, though there was a good amount of activity when I double clicked a room in the Navigation Tree. If I click the full screen icon on the window, it really makes a mess of my screen. All appears appears normal on another users desktop with client loaded. I created another account and tried to access the data using it on my desktop and had negative results. This all leads me to think it is my client that is the problem. Do you have any other thoughts. Maybe completely remove the client and THEN reinstall it? Thank you again!

(CID:110007558)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 08:17 AM . Last Modified: ‎2024-04-08 03:55 AM

In response to DCIM_Support
0 Likes
0
600
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 08:17 AM . Last Modified: ‎2024-04-08 03:55 AM

Hi Steve, If it used to work, then it would be good idea to reinstall the DCO client and see how it goes. Otherwise it might be something to do with the workstation itself , such as OS? physical/vm machine? display adapter/drivers, etc. Comparing this workstation with other user's desktop/workstation might also narrow down the problem. Kind regards

(CID:110007585)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 08:17 AM . Last Modified: ‎2023-10-22 01:37 AM

0 Likes
0
600
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 08:17 AM . Last Modified: ‎2023-10-22 01:37 AM

superhero.png

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of