DCE Error

[DCIM_Support]

Hi Team,

Could I check what would possible this alarm means in DCE (v727)?

Thanks and best regards,

Rayson

(CID:105461756)

[DCIM_Support]

Hi Rayson Lozano Does this problem occur on all clients? Have you tried uninstalling the client and install it again? Please also sent some log files that was help analyze the problem. Thanks Jesper

(CID:105461759)

[DCIM_Support]

Hi Rayson Lozano - did you solve your problem? Best, Stine

(CID:105462058)

[DCIM_Support]

Thanks Stine for the follow up.. I will be onsite with customer and download the logs. To answer Jesper's question, It only happen on one client so far. So far there were no re-occurance as per reported by the customer. Best regards, Rayson

(CID:105462060)

[DCIM_Support · Accepted solution]

Hi Rayson Lozano If the problem occur again please ask the customer to try to open up a browser and make sure he can browse to the DCE webpage. Thanks Jesper

(CID:105462488)

[DCIM_Support]

Thanks Team, The error did not happen again and the customer is able to utilize our software without any issue. We set this case to close for now.

(CID:105466729)

[DCIM_Support]

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