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DCE - Device has been deleted but its alert is still there

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DCE - Device has been deleted but its alert is still there

This question was originally posted on DCIM Support by Mate Fekete on 2019-10-24


I'm running  DCE 7.6.0. I deleted devices which had alerts (comm lost, other hardware related, etc.)

In the active alarm section I still see even if the device has been removed (deleted) from DCE monitoring?

How can I remove the alert? Why is it not disappearing if device has been deleted?

(CID:150241708)

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Re: DCE - Device has been deleted but its alert is still there

This answer was originally posted on DCIM Support by Zenon Ruta on 2019-10-27


Hi, maybe you must remove the DCE server address in this device - logging into this devices and delate address the DCE server.

 

Best regards

Zenon Ruta

(CID:150733087)

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Re: DCE - Device has been deleted but its alert is still there

This comment was originally posted on DCIM Support by spezialist on 2019-11-03


Dear Mate Fekete,

Please tell us, were you able to solve your problem or not?

With respect.

(CID:151062293)

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Re: DCE - Device has been deleted but its alert is still there

This comment was originally posted on DCIM Support by Mate Fekete on 2019-11-04


I found the problem solution by myself: I deleted a Device Group which contained couple of equipment which had errors. I thought it will delete the devices itself too. But did not. Finally I had to the delete the devices individually.

(CID:151062475)

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Re: DCE - Device has been deleted but its alert is still there

This comment was originally posted on DCIM Support by spezialist on 2019-11-05


Ok, very thanks for the good feedback.

(CID:151062946)

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🔒 Closed

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