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DCE 7.6 - incorrect reading with ACRD 301

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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tjlaw
Lieutenant Lieutenant
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1731

DCE 7.6 - incorrect reading with ACRD 301

Dear All, 

 

We are getting incorrect readings from inRow ACRD301 (rd3xx -v6.6.4k, aos - 6.6.4). The temperature values in Celcuis are read in values of Fahrenheit (the voltage values are incorrect as well) as attached. We also found that the status of Inrows are all in Standby (but in fact 2 units are running). 

 

We are using DDF - apc_acrd2g ver 14 but no luck. 

 

Anyone encounter this before?

 

BR

 

TJ

 

 

 

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tjlaw
Lieutenant Lieutenant
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1672

Re: DCE 7.6 - incorrect reading with ACRD 301

Dear All, 

 

It seems that upgrading the InRow firmware to AOS 682 solved the issue. 

 

Closing the case. 

 

BR, 

 

TJ

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4 Replies 4
GavanOB
Schneider Alumni (Retired)
Schneider Alumni (Retired)
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1712

Re: DCE 7.6 - incorrect reading with ACRD 301

Hi TJ,

 

Can you do an SNMP walk of the cooler?

 

It is possible that this is not a DCE issue but that the cooler is presenting the wrong information to the DCE.

 

-Gavan

APC by Schneider Electric
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tjlaw
Lieutenant Lieutenant
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1690

Re: DCE 7.6 - incorrect reading with ACRD 301

Hi Gavan, 

 

Thanks for the suggestion. I will upload the walk files once I gather them. 

 

BR, 

 

TJ

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tjlaw
Lieutenant Lieutenant
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1680

Re: DCE 7.6 - incorrect reading with ACRD 301

Hi Gavan, 

 

Attached with the SNMP walk from DCE. 

 

BR, 

 

TJ

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tjlaw
Lieutenant Lieutenant
Lieutenant
0 Likes
0
1673

Re: DCE 7.6 - incorrect reading with ACRD 301

Dear All, 

 

It seems that upgrading the InRow firmware to AOS 682 solved the issue. 

 

Closing the case. 

 

BR, 

 

TJ

Tags (1)