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Data Center Expert custom notification return to normal events

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

GaborNovak
Ensign
Ensign
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2
672

Data Center Expert custom notification return to normal events

When I create a new custom notification event there is an option where I can set the “Return to Normal Requires User Input”. The question is, how can I acknowledgment the alarm when I set this option to Yes. I have tried that the alarm isn’t return to normal when the alarm has return to normal. That is good.

 

How can I acknowledgment the alarm when it has return to normal? (Active alarm window)

 

dce alarm config.png

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2 Replies 2
Valentin_Kozlov
Lieutenant Lieutenant
Lieutenant
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1
637

Re: Data Center Expert custom notification return to normal events

Hi!

 

You should right-click on alarm and choose "Alarm acknowlegement", then print some comments and press OK button/

 

image.png

 

After that alarm should be cleared.

 

 

 

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GaborNovak
Ensign
Ensign
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0
632

Re: Data Center Expert custom notification return to normal events

Hi,

 

That was my idea to, but it does nothing. I have tried to add some comment, the result is the same.

 

I have found the solution. The comments and the resolve alarm button are visible just on the webpage.  

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