DCE 7.2.0.512 - Delay in Email Notification

[DCIM_Support]

In DCE 7.2.0 Alert Configuration > due to electric In / Out,  we got too many device communication lost emails. We setup 300 seconds (05 minutes) delay in Communication Status / Link Status using 'Return to Normal Delay' Setting.

This is in case of a device failure, DCE will check device status for 05 minutes if device discovery fails DCE will send email, Unfortunately it is not happening.

Your support is requested to overcome with the situation.

(CID:108824744)

[DCIM_Support]

Hi m.shahid, thanks for posting. Lets see who can be of assistance here. @community any ideas? Kind regards Ditte

(CID:108825044)

[DCIM_Support]

Hi Muhammad!

You need to change your settings. Return to Normal Delay is used when you need to be sure that alert condition is gone. In this case DCE wait 300 seconds and than send email if there is no alert conditions for the sensor.

For your case you should use another threshold type State For Time or State Mismatch For Time. Unfortunately there is no such settings for Communication Lost alerts, but you can workaround it with device state sensors which present on almost all devices.

You need:

1. Disable "Communication Lost" alerts or change severity to less critical level (depends on your notification policy)
   
   
2. Create new "State Mismatch For Time" threshold for "Device State" sensor. 
   
   
    
   
   
   
3. Choose "Normal" state and delay you needed.
   
   
   
   
4. Link your new thresholds to Notification policy.

Now, when device status changed from Normal to something else, DCE will send email after 5 minutes.

(CID:108825148)

[DCIM_Support · Accepted solution]

Muhammad,

I would recommend creating an additional notification policy and then moving your communication status thresholds within that policy.  You can then add you email actions, but you can use the delay field to delay on new notifications from being sent out for a period of time.

Regards,

Cory

(CID:108825190)

[DCIM_Support]

Implemented solution from Valentin Kozlov. Waiting for result. Thanks for support 🙂

(CID:108825534)

[DCIM_Support]

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