Client Connection Issue- Data Center Operation

[DCIM_Support]

Hello,

I am experiencing a problem with the user connection to Data Center Operation 7.5.

After I entering the login info , error loading occurs come in. “Loading Physical Model”.

Thank in advanced for help.

Errors such as the following:

!MESSAGE JVM args: [-Xms256M, -Xmx768M, -XX:+UseConcMarkSweepGC, -XX:+CMSIncrementalMode, -XX:+CMSIncrementalPacing, -XX:MaxPermSize=256M, -XX:+HeapDumpOnOutOfMemoryError, -Dfile.encoding=utf-8, -DbuildType=Release, -Dosgi.bundlefile.limit=0, -DsyncProduct=OPERATIONS, -Dosgi.nls.warnings=ignore]

!ENTRY com.apc.config.workbench 4 0 2016-01-19 07:28:08.828

!MESSAGE Was loading service: com.apc.dcoverview.DCOverviewServices when an error occured

!STACK 0

com.apc.config.workbench.StartUpError: Program exception: An exception occurred - the application will be shut down.

(CID:105460667)

[DCIM_Support]

Hi ekarlik A quick thing you could try is to uninstall the client and install it again. This will force the client to resync, which might be the cause of this problem. Thanks Jesper

(CID:105461858)

[DCIM_Support]

Hi ekarlik One thing you of cause need to check first is to ensure that the server is running. Can you view the Data Center Operation download page in a browser? If this is running can you try to uninstall the client and delete everything in the directory called: C:\Users\[Username]\.isxo. Those files are just cache files and will be redownloaded upon connection. Now install the client again and try to log in. Please also check and see if you are running SSL or not. In case none of the above works please sent us the following client log file: Windows 7: C:\Users\[Username]\.isxo\[Version]\Operations\application.log Thanks Jesper

(CID:105461863)

[DCIM_Support]

Hi ekarlik Did you try the above recommendations ? In case you have and they are not working please sent us the log files. Thanks Jesper

(CID:105461862)

[DCIM_Support]

Hi Ekarlik

Would that be a correct assumption that your client/Win. "Region and Language" Format is in Turkish?

Apparently there is/might be a java related issue when running the client in Turkish format - I have recently captured this as a software issue, which requires an enhancement.

Running the Win. client in different Region format (such as US) could be considered as a work around, (naturally the Region format can be changed back when you are done with the DCO tasks).

Hope this helps,

Kind regards

(CID:105461980)

[DCIM_Support]

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