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Can't see Insight param dialog

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:17 AM

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:17 AM

Can't see Insight param dialog

I note the discussion 

How do I get to see the param pane in Insight?

I create new repotr and use Inventory, then preview pane 

I've tried to adjust Window - Preferences - Web Browser - Use external Web Browser - Default and I also tried Firefox without success.

DCO 7.5.0-42470-8540c, S/N: SV1334D370CV

I was using a 7.5 Insight client from a previous install.  I unsinstalled and reinstalled

Insight DataCenterOperationInsight-7.5.0-42470-8540c.windows.x86_64.exe

(CID:99157043)

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DCIM_Support
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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:17 AM

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:17 AM

Hi Ed, Does it work if you preview in another format. Like for instance pdf? Thanks Jesper

(CID:99157098)

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:17 AM

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:17 AM

Hi Ed Tarento, did you see this? Best, Kristoffer Debois

(CID:99157105)

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:17 AM

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:17 AM

No other format does anything

With the Layout view selected, when I select menu option Run - View Report - * 

Every option simply does nothing.

Guessing it's a Java issue, I checked control panel - when I double click java I get

add remove programs shows:

I'm going to uninstall and resinstall Java and try again

(CID:99157151)

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:17 AM

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:17 AM

I've un-installed Java, reinstalled and switch to Firefox as my default.  Still no luck

Any other ideas?

(CID:99157261)

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:16 AM

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:16 AM

I've tried a different system, DCO 7.4.5 and desktop with same results.  The "Enter Parameters" dialog remains blank.  What am I doing wrong?

(CID:99157263)

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:16 AM

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:16 AM

Note that we ship our own version of Java (in the "jre" subdirectory of the installed application), the system Java is not used.

(CID:99157262)

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:16 AM

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Posted: ‎2020-07-02 02:10 PM . Last Modified: ‎2024-04-09 04:16 AM

It looks like you are using Windows 8 (probably with Internet Explorer 11)? In that case, from the question you are referring to (http://dcimsupport.apc.com/questions/96764122/parameter-pane-is-blank-when-i-preview-an-insight-repo...😞 "Currently the Insight reports are not supported in IE11 - our QA has been informed and they will report an enhancement request on this." and " the report generation in DCO, Planning | DataCenter & Analytics | Reports works fine with IE 11."

(CID:99157265)

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Posted: ‎2020-07-02 02:11 PM . Last Modified: ‎2024-04-09 04:16 AM

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Posted: ‎2020-07-02 02:11 PM . Last Modified: ‎2024-04-09 04:16 AM

Thanks, I have another laptop with IE 9 (9.0.8.112...)  Will that work?

If not, which IE version/s work

(CID:99157300)

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Posted: ‎2020-07-02 02:11 PM . Last Modified: ‎2024-04-09 04:16 AM

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Posted: ‎2020-07-02 02:11 PM . Last Modified: ‎2024-04-09 04:16 AM

Again, if you look at the question you yourself refer to (http://dcimsupport.apc.com/questions/96764122/parameter-pane-is-blank-when-i-preview-an-insight-repo...😞 "If I preview the same rptdesign on a system with IE9 the parameter pane content is visible."

(CID:99157305)

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Posted: ‎2020-07-02 02:11 PM . Last Modified: ‎2023-10-31 10:19 PM

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Posted: ‎2020-07-02 02:11 PM . Last Modified: ‎2023-10-31 10:19 PM

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This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

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