Can't Log Client Application

[shaunch]

Application fails to load, when I browse to C:\Users\Username\.isxo\9.3.9-1308-0b6a8b537\Operations

No application.log is created....

[Jef]

Hi Shaun,

It seems your client is unable to reach the server. 

'application.log' will be created when the client have successfully connected to server.

You can check the '.log' file:
C:\Users\Username\.isxo\9.3.9-1308-0b6a8b537\Operations\.metadata\.log

that may contain some info. 

Kind regards,

Jef

[shaunch]

The user can browse to the EcoStruxure IT IT Advisor login page and log in just fine there.

ITA network firewall port details - Schneider Electric Community

Is not clear on what ports are required for the client to connect and download?

[shaunch]

User can browse to EcoStruxure IT IT Advisor web portal and log in with no issues, what ports are require for the full client?

[Jef]

Hi Shaun,

The communication between the client and server is usually via the port 80/443 . If your desktop client is unable to get files from the server, then I guess there might be some sort of security policies in the network preventing that.

Kind regards,

Jef