Battery Age says zero (0) but they are actually 11-months old

[DCIM_Support]

This question was originally posted on DCIM Support by John Beck on 2019-01-17

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Battery Age says zero (0) but they are actually 11-months old

(CID:138381764)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-01-17

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Dear John Beck,

What is the UPS model?

What is NMC firmware?

What is the software version of the gateway?

Show a couple of screenshots from the NMC and from the gateway software with the your problem so that you can be helped more quickly.

With respect.

(CID:138381787)

[DCIM_Support]

This answer was originally posted on DCIM Support by John Beck on 2019-01-17

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From the NMC:

(CID:138381803)

[DCIM_Support]

This comment was originally posted on DCIM Support by Ralph Berrett on 2019-01-18

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The "Battery Age" is calculated via the "Last Battery Replacement" date.  If that is not set it uses the "UPS Manufacture Date".  Is the "UPS Age" sensors showing the expected value?

You might try manually changing the "Last Battery Replacement" date.

(CID:138807114)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2019-01-18

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I did manually change the "Last Battery Replacement" date as follows:

And then I did a re-discover of the UPS and EcoStruxure IT still displayed a Battery Age of:  "0 ms".

(CID:138807123)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2019-01-17

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I just updated the Gateway today from 1.4.3.9 to 1.5.0.66

(CID:138381809)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2019-01-17

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The Model of the UPS is as follows:

(CID:138381811)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2019-01-17

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NMC Firmware:

(CID:138381814)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2019-01-17

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Battery Age from the Gateway:

(CID:138381817)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2019-01-17

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And I also did a re-discover.

(CID:138381819)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-01-18

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Dear John Beck,

Great, thanks for the detailed information 😀.

By the way, I found another place where you can get guaranteed help on your problem with the EcoStruxure IT Expert digital service: https://ecostruxureit.com/request-support/ .

To speed up the resolution of your problem, I recommend that you do Submit a ticket on the above resource.

With respect.

(CID:138381913)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2019-01-18

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I tried to Submit a ticket that service and received the following:

(CID:138807109)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-01-18

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What exactly file format are you trying to upload?

(CID:138807137)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2019-01-18

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Microsoft Word Document.

(CID:138807143)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-01-18

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Dear John Beck,

I highly recommend uploading screenshots in a standard image format, for example, jpg, png, tif, etc. or zip  archive file format, and not in MS Word text document format 😀.

With respect.

(CID:138807225)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-02-09

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Dear John Beck,

Tell us, please, did you solve your problem or not?

With respect.

(CID:139693949)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2019-02-11

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No. And this issue is on more than one of our UPS's.

(CID:139694275)

[DCIM_Support]

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