Battery Age says zero (0) but they are actually 11-months old

[DCIM_Support]

Battery Age says zero (0) but they are actually 11-months old

(CID:138381764)

[DCIM_Support]

Dear John Beck,

What is the UPS model?

What is NMC firmware?

What is the software version of the gateway?

Show a couple of screenshots from the NMC and from the gateway software with the your problem so that you can be helped more quickly.

With respect.

(CID:138381787)

[DCIM_Support]

From the NMC:

(CID:138381803)

[DCIM_Support]

The "Battery Age" is calculated via the "Last Battery Replacement" date.  If that is not set it uses the "UPS Manufacture Date".  Is the "UPS Age" sensors showing the expected value?

You might try manually changing the "Last Battery Replacement" date.

(CID:138807114)

[DCIM_Support]

I did manually change the "Last Battery Replacement" date as follows:

And then I did a re-discover of the UPS and EcoStruxure IT still displayed a Battery Age of:  "0 ms".

(CID:138807123)

[DCIM_Support]

I just updated the Gateway today from 1.4.3.9 to 1.5.0.66

(CID:138381809)

[DCIM_Support]

The Model of the UPS is as follows:

(CID:138381811)

[DCIM_Support]

NMC Firmware:

(CID:138381814)

[DCIM_Support]

Battery Age from the Gateway:

(CID:138381817)

[DCIM_Support]

And I also did a re-discover.

(CID:138381819)

[DCIM_Support]

Dear John Beck,

Great, thanks for the detailed information 😀.

By the way, I found another place where you can get guaranteed help on your problem with the EcoStruxure IT Expert digital service: https://ecostruxureit.com/request-support/ .

To speed up the resolution of your problem, I recommend that you do Submit a ticket on the above resource.

With respect.

(CID:138381913)

[DCIM_Support]

I tried to Submit a ticket that service and received the following:

(CID:138807109)

[DCIM_Support]

What exactly file format are you trying to upload?

(CID:138807137)

[DCIM_Support]

Microsoft Word Document.

(CID:138807143)

[DCIM_Support]

Dear John Beck,

I highly recommend uploading screenshots in a standard image format, for example, jpg, png, tif, etc. or zip  archive file format, and not in MS Word text document format 😀.

With respect.

(CID:138807225)

[DCIM_Support]

Dear John Beck,

Tell us, please, did you solve your problem or not?

With respect.

(CID:139693949)

[DCIM_Support]

No. And this issue is on more than one of our UPS's.

(CID:139694275)

[DCIM_Support]

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