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Add Eaton ATS16 to Export

EcoStruxure IT forum

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DCIM_Support
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Add Eaton ATS16 to Export

This question was originally posted on DCIM Support by Boris on 2019-03-27


Hello

I have added the all Eaton’s ddf (from this site)  files to export . Unfortunately after discovery in  into “View Device Sensors..” I see only “Link Status” and “Network Interface Status” . It’s like I did see before uploaded the ddf files .

I don’t see any sensors that device has .

(CID:141267729)


Accepted Solutions
DCIM_Support
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Re: Add Eaton ATS16 to Export

This answer was originally posted on DCIM Support by Jake Hiltz on 2019-03-27


Hi Boris, 

If you can't find what you need, click the "Request" button, and let us know what you need.  If you can include a walk file from the device along with that request, that would make it much easier for us to locate the best matching DDF.

Thanks,

Jake

(CID:141267872)

See Answer In Context

7 Replies 7
DCIM_Support
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Re: Add Eaton ATS16 to Export

This answer was originally posted on DCIM Support by Jake Hiltz on 2019-03-27


Hi Boris, 

If you can't find what you need, click the "Request" button, and let us know what you need.  If you can include a walk file from the device along with that request, that would make it much easier for us to locate the best matching DDF.

Thanks,

Jake

(CID:141267872)

DCIM_Support
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Re: Add Eaton ATS16 to Export

This comment was originally posted on DCIM Support by Boris on 2019-03-28


Hello

First off all many thanks on answers .

I have downloaded and import the ddf files of the DCE all the following files from ddf search :

(CID:141268246)

DCIM_Support
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Re: Add Eaton ATS16 to Export

This comment was originally posted on DCIM Support by spezialist on 2019-03-28


Dear Boris,

First, it is not recommended to import a large number of DDF-files for all occasions into the DCE-server. It is very correct to keep on the DCE-server only those DDF-files, that are really necessary for your specific equipment.

Secondly, if the equipment is not yet supported by DCE software, then you need to make the appropriate device support request, as Jake Hiltz wrote, that is:

Try it and DDF team will help you.

With respect.

(CID:141268263)

DCIM_Support
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Re: Add Eaton ATS16 to Export

This comment was originally posted on DCIM Support by spezialist on 2019-03-28


Dear Boris,

From your question:

I have added the all Eaton’s ddf (from this site)  files to export .

Please, specify the names and versions of these DDF-files.

As stated in the similar topic :

Unfortunately, according to the Device Support resource, the DCE software does not yet support the above equipment.

Therefore, Jake Hiltz is right, you need to make the appropriate device support request.

With respect.

(CID:141268174)

DCIM_Support
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Re: Add Eaton ATS16 to Export

This answer was originally posted on DCIM Support by Boris on 2019-03-28


If I understand correct the Eaton ATS16 don't support on DCE .

How I can set monitoring in other way .

(CID:141268986)

DCIM_Support
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Re: Add Eaton ATS16 to Export

This comment was originally posted on DCIM Support by spezialist on 2019-04-01


Dear Boris,

Tell us, please, did you solve your question or not?

With respect.

(CID:141269173)

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🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.