Acces Server (appliance VM)

[DCIM_Support]

This question was originally posted on DCIM Support by frodriguez on 2017-09-15

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When trying to access the server https://server/desktop/# I get the following error, "An error occurred when retrieving data from the server. Please try again."

Trying to access the DCE server thru the DCE Client 7.2.1 nothing happens.

It's a VM server versión. 

(CID:124528405)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2017-09-16

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Hi frodriguez,

I would recommend in this case to open a virtual VMware-console to your DCE virtual machine and force it to reboot. During the reboot, carefully look at the virtual console for any errors/problems. After rebooting your DCE virtual machine, try to log in again to the DCE-client or DCE web-GUI.

Always glad to answer your questions.

P.S.: I hope that you make a regular backups of the DCE-server?

(CID:125208698)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2017-09-17

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Hi frodriguez,

Have you solved this problem or not?

With respect.

(CID:125208258)

[DCIM_Support]

This answer was originally posted on DCIM Support by frodriguez on 2017-09-18

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Thank you very much for the help. I did not have access to the VMware-console, I had to ask my colleagues for help. When we reboot the appliance, we noticed that the storage was full. Then we were able to enter, add a remote storage and migrate the data to that repository. Attached screens resolution.

(CID:125208688)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2017-09-18

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Hi frodriguez,

Many thanks for the feedback: it's good that my tip helped you solve this problem 😀.

(CID:125208702)

[DCIM_Support]

This answer was originally posted on DCIM Support by frodriguez on 2017-09-18

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P.S.: I hope that you make a regular backups of the DCE-server?

yes, the backups of the configurations we had them configured. Thank you very much

(CID:125208713)

[DCIM_Support]

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