APC WATER LEAK - SNMP TRAPS NOT SHOWING FOR WATER LEAK

[DCIM_Support]

Need Help , how to detect snmp traps for WATER LEAK DETECTION

(CID:108829111)

[DCIM_Support]

Hi Edwin,

Can you please provide more detail? 

What is your physical configuration? NetBotz? Air unit? 3rd party device?

What firmware are you using if it is an APC device?

Are you using StruxureWare DCE and if so, what version?

Have you configured alerts in DCE or on the device itself?

Are you receiving other traps from this leak detection configuration?

Any other detail would be helpful.

Thanks

Steve

(CID:108829439)

[DCIM_Support]

NETBOTZ 570, using apc water leak rope, snmp traps send to IBM NETCOOL the MIB files we dont have OID for water leak sensor we are receiving other traps for door, temperature

(CID:108829441)

[DCIM_Support]

Hi Edwin, What firmware are you running on the 570? Can you try using a simple trap receiver that just shows the network data that is coming in with a trap? If not, can you run a packet capture to verify there is or is not data coming from the appliance when the alert happens? I also don't have netcool to test with so anything I may be able to find will not show up exactly the same as what you may be seeing. I don't have a leak rope that I can test with at the moment but this k-base document shows what type of data you should see if for example it were a spot leak sensor: http://www.apc.com/us/en/faqs/index?page=content&id=FA236815 Until I do (or someone else does) have a chance to test this scenario specifically, have you checked to see if you are getting a trap that doesn't specify the rope leak? For instance, some sensors may not specifically have data specifically listed under enterprises.netBotzAPC.netBotz.netBotzTraps.netBotzSensorTraps and may come across as a generic or "other" trap. I'm assuming you're getting an alert within the NetBotz appliance for this event and that you have the appropriate alert action associated with the sensor and all scheduling is set up correctly. Steve

(CID:108829444)

[DCIM_Support]

HI Steven, the firmware is 4.5 As IT admin for tivoli. they said they are receiving alerts as below 1. Dewpoint Alarms .1.3.6.1.4.1.5528.100.10.2.3.0.3 netBotzDewPointTooLow DewPoint sensor value too low. .1.3.6.1.4.1.5528.100.10.2.3.0.6 netBotzDewPointUnplugged DewPoint sensor unplugged. .1.3.6.1.4.1.5528.100.10.2.3.0.103 netBotzDewPointTooLowRTN DewPoint sensor value is no longer too low. 2. Temperature Alarms .1.3.6.1.4.1.5528.100.10.2.1.0.2 netBotzTempTooHigh Temperature sensor value too high. .1.3.6.1.4.1.5528.100.10.2.1.0.3 netBotzTempTooLow Temperature sensor value too low. .1.3.6.1.4.1.5528.100.10.2.1.0.6 netBotzTempUnplugged Temperature sensor unplugged. .1.3.6.1.4.1.5528.100.10.2.1.0.102 netBotzTempTooHighRTN Temperature sensor value is no longer too high. .1.3.6.1.4.1.5528.100.10.2.1.0.103 netBotzTempTooLowRTN Temperature sensor value is no longer too low. 3. Humidity Alarms .1.3.6.1.4.1.5528.100.10.2.2.0.3 netBotzHumidityTooLow Humidity sensor value too low. .1.3.6.1.4.1.5528.100.10.2.2.0.6 netBotzHumidityUnplugged Humidity sensor unplugged. .1.3.6.1.4.1.5528.100.10.2.2.0.103 netBotzHumidityTooLowRTN Humidity sensor value is no longer too low. 4. Alarms which are having issues .1.3.6.1.4.1.5528.100.10.2.106 Sensor Unplugged :MIB definition is not having this alarm details .1.3.6.1.4.1.5528.100.10.2.6 netBotzAmpDetectSensorTraps : Alarm is not matching the MIB definition Customer said Please note we are not polling your netboz eMS and are relying on the trap information its sending. The trap is not matching the MIB’s and also find the final below list of alarms which are having issues for now. .1.3.6.1.4.1.5528.100.10.2.10 NnetBotzMicPlugSensorTraps Alarm is not matching the MIB definition .1.3.6.1.4.1.5528.100.10.2.106 Sensor Unplugged MIB definition is not having this alarm details .1.3.6.1.4.1.5528.100.10.2.6 netBotzAmpDetectSensorTraps Alarm is not matching the MIB definition .1.3.6.1.4.1.5528.100.10.2.110 Leak-rope MIB definition is not having this alarm details

(CID:108829493)

[DCIM_Support]

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