8.2.2 DCO: Lab does not open existing solution

[DCIM_Support]

Hello,

My customer has 8.2.2 DCO installed in their system. IN DCO:Lab, I tried to open an existing solution but after clicking "Open" button, nothing happens. I can open current solution and save my changes. However, I can't open my new save neither. 

Can you help me with this issue.

Thanks in advance,

(CID:129409047)

[DCIM_Support]

Hi Erhan,

Would it be possible to ask for the following data:

a- latest DCO backup file

b- Lab client application log file (usually located in C:\Users\\.isxo\8.2.2.*\Lab\application.log)

c- server logs (can be downloaded from Webmin interface, SctruxureWare DC Operation > Download Log Files > Download log files)

I will send you an invite from my =S= box soon, so the data can be safely share with me, thanks.

Kind regards

(CID:129409068)

[DCIM_Support]

Hi Jef,

Thanks for immediate response. Currently, I am not in customer's location. I will try to share the documents in two days.

Best regards,

(CID:129409070)

[DCIM_Support]

Hi Erhan,

okay, thanks.

Kind regards

(CID:129409072)

[DCIM_Support]

Hi Erhan,

Many thanks for providing the client log file, which I've studied today, but to be able to continue the investigations I would need additional data. Please check your email, thanks.

Kind regards

(CID:132655901)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.