UPS rebooting every 2 weeks at the same time. Logs only show a network interface coldstarted. I set the self test schedule to never after the last occurance and it happened again. Any ideas?

[DCIM_Support]

UPS rebooting every 2 weeks at the same time.  Logs only show a network interface coldstarted.  I set the self test schedule to never after the last occurance and it happened again.  Any ideas?

(CID:129409369)

[DCIM_Support · Accepted solution]

Hi Todd,

For more specific UPS support, you can also use the forms at http://forums.apc.com as they usually deal with things not DCO and DCE.

Looking at the logs you've provided, it appears that the UPS has a low battery. It is in a constant state of discharge. You may want to look at things like battery age as well as UPS load. 

If the battery is indeed bad and the ups goes to battery even momentarily, as the messages indicate it may simply turn off. If it is not happening on the self test, there may simply be a blip in the power that is causing this. 

If it is just the network card cold starting and the UPS and it's load are not actually turning off, you may want to have a look at k-base FA156063. This outlines the reasons for warmstarts and coldstarts and has resolutions for both.

Steve

(CID:129409382)

[DCIM_Support]

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