DCE - Not Retrieving Surveillance Clips

[Tafadzwa]

Hi All,

I have a DCE Server v7.9.3 that is monitoring NetBotz Rack Monitors 550 and 570 all running on v4.6.4 that have Camera Pod 160s connected to them.

I am unable to Retrive Surveillance Clips from DCE. The Cameras are all Licenced and I can view Live feeds.

I have also confirmed that the DCE and NetBotz have the same time stamps and similar region settings.

I have attached screenshots showing the Surveillance service.

Anyone who can assist on resolving this issue>

TIA.

[Cory_McDonald · Accepted solution]

Hi @Tafadzwa,

The only thing that comes to mind with a quick review is that the motion threshold is enabled on the NetBotz appliance.  If you are still experiencing issues with surveillance I would recommend reaching out to technical support so they can connect with you and review it all on your system.

Regards,

Cory