How to Close ViewX Client Connections

[saiflaftech]

Hello Everyone,

One of the client workstation has opened multiple ViewX sessions and consumed the License. (Different Windows users logged in same computer and opened ViewX sessions and did not close the session).

When we try to login from another workstation we are not able to login due to ViewX license limit.

I am able to see the active ViewX sessions in Status > Server > Clients Tab, along with the IP address of the workstation but I am not able to close or terminate that session.

How can we close the ViewX sessions from DB server.

Thanks

[sbeadle · Accepted solution]

No direct way apart from stopping the ViewX process.

Consider using Inactivity Logout and then Inactivity Shutdown:

Set them both in the above dialog, AND ALSO set it in Server Configuration:

Note - if you have 'Allow per-user configuration' set, then you have to change the setting in the Security Tab of every user you want it to apply to.

So when a user is logged in, they get (say) 10 min of inactivity and they are logged out. Then the Guest user gets 10 min of inactivity and ViewX is shut down.

[AdamWoodlandToo · Accepted solution]

At the application level you're limited to what Steve mentioned and that is the ideal solution, but some other options if you're desperate:

1. Use some remote terminate software to terminate processes remotely, or terminate user sessions

2. Use Windows account features such as limiting login hours and enable the setting that logs users out of Windows when their hours expire

3. Use firewalls to temporarily block traffic (but this won't free up a client side licence if those are used, only a server floating licence)

These are all far from ideal, and does depend on what infrastructure you have in place. One of the issues with terminating connections is that ViewX is very aggressive, for good reasons, to reconnect to servers and so if a socket connection is terminated it will just re-establish itself fairly quickly to maintain the link. As the ViewX application is still running it would still use up a licence.

[saiflaftech]

Thank you guys for your replies and support.