Driver 'Crystal Reports' is not running unexpectedly

[BGedco2022]

Hello ,

in GEO SCADA, unable to export crystal reports. events list showed that its driver not running!!

// Events List
Generate report request rejected - Driver 'Crystal Reports' is not running

there is no events related to crystal reports except that message

how can check crystal report driver?

any hints for solution

thanks in advance

[AndrewScott]

You can check on the status of the drivers and start/stop/restart them from the "General\Modules" page of the Server Status tool connected to the current main server.

https://tprojects.schneider-electric.com/GeoSCADAHelp/Geo%20SCADA%202020/Default.htm#ServerStatusToo... 

The driver's log files should indicate why it has stopped. The log files can be accessed from the same page. NB. If you restart the driver then it will start a new set of log files.

https://tprojects.schneider-electric.com/GeoSCADAHelp/Geo%20SCADA%202020/Default.htm#ServerAdministr... 

[BGedco2022]

We tried to restart the crystarl report drive but it keeps fail

???

[AndrewScott · Accepted solution]

You need to look in the driver's log file to find out why it is failing.

[BGedco2022]

thanks