CrystalReport's Driver stopped suddenly

[BGedco2022]

Hello Everyone,

Our client working on Geo SCADA 2021 that the CrystalReport's Driver stopped suddenly.

The events log registered: 

Generate report request rejected - Driver 'Crystal Reports' is not running

and we've checked the drive log and we've noticed:

(It say username or password is wrong)

However, the odbc(32bit - 64bit) defined with correct logon data

the user was registered as logon as service

We've restart the module/server and nothing worked

Appreciate any hints or solution

Thanks in advance 

[AndrewScott · Accepted solution]

This error indicates that the credentials for server-side printing (and report exporting) are invalid, see System Administration > Server Administration > Printer Settings so the driver cannot logon to Windows.

[BGedco2022]

Thanks alot