Data Center Operation (DCO) end of version FAQ

[EcoStruxureIT]

Data Center Operation was rebranded as EcoStruxure IT Advisor in 2019. As part of this evolution, the end-of-version date for Data Center Operation version 8.3.x, its modules, and all prior versions, is scheduled for January 1, 2022. Read the announcement

Support to upgrade from DCO 8.3.x to ITA 9.x is free for all customers with active support contracts.

Can I still get support for DCO 8.3.x?

If you have an active support contract, you are entitled to support for DCO 8.3.x until January 1, 2022.

I am experiencing an issue on DCO 8.3.x that is causing usability issues. Am I entitled to support?

If you have an active support contract, you are entitled to support for DCO 8.3.x until January 1, 2022 for any issues reported before then.

If you report an issue after January 1st, 2022, you are entitled to support to help you upgrade from DCO 8.3.x to EcoStruxure IT Advisor 9.x, free for all customers with active support contracts.

Note: Issues reported in DCO may still exist in IT Advisor and may be fixed in a future release.

What if I don't have an active support contract?

You are not entitled to product support or software upgrades if you do not have an active support contract.

Contact support for assistance 

Will there be any new vulnerability patches for DCO 8.3.x?

No. New vulnerability patches for DCO 8.3.x will not be provided.

Upgrade to IT Advisor to use all the new features and get security updates, free for all customers with active support contracts.

Is IT Advisor a new product? I don’t want to invest in new software.

IT Advisor is not a new product. Data Center Operation was rebranded as IT Advisor in 2019. You simply upgrade your software from DCO to ITA, free for all customers with active support contracts.

What are the differences between DCO and IT Advisor?

See Differences between DCO and ITA to learn about changes to licenses and modules. 

What is the upgrade path from DCO 8.3.x to EcoStruxure IT Advisor 9.x?

You upgrade DCO 8.3.2 directly to ITA 9.x by restoring a backup file from DCO 8.3.2 on ITA 9.x.

Note: Upgrade older DCO versions to version 8.3.2 before upgrading to IT Advisor.

See Upgrading from DCO 8.x to IT Advisor

Where can I learn about my options and prepare for upgrade?

You can read these articles to learn about your options and prepare for upgrade to ITA:

Differences between DCO and ITA

Upgrading from DCO 8.x to IT Advisor