webClient crashes when a pinpoint graphic is opened

[Product_Support]

Issue

Opening Pinpoint in webClient results in one or all of the following error messages:

Unknown error.
Server:http://localhost/DNWACServerFactory/WACServerFactory.soap

C:\User\SEEB\AppData\Local\Temp\PPxtF\WPPCachw\PinFiles\???.pin contains an invalid path.

Runtime Error!

C:\Program Files\WebClientPinpoint\WPinpoint.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

Product Line

Andover Continuum

Environment

• Windows Vista, Windows 7 and Windows Server 2008
• Continuum Cyberstation 1.93

Cause

This is due to an error in the webclient install guide, page 88, where you are asked to edit the web.config file

Resolution

1. Find the web.config file, normally in program files/continuum DNWACServerFactory, the file is called "web"
2. Edit the file with notepad and delete the content
3. Copy the following text in its place and edit the "machine name" to your PC name, in this example the name is "WORKSTATION1"

   <configuration>
            <system.runtime.remoting>
                    <application>
                            <service>
                                   <wellknown mode="Singleton" type="DNWACServerProxy.WACServerFactory, DNWACServerProxy" objectUri="WACServerFactory.soap"/>
                          </service>
                          <channels>
                                  <channel ref="http" machineName="WORKSTATION1">
                                  </channel>
                          </channels>
                   </application>
           </system.runtime.remoting>
           <system.webServer>
                   <security>
                           <requestFiltering allowDoubleEscaping="True"/>
                   </security>
                   <directoryBrowse enabled="true"/>
           </system.webServer>
   </configuration>
   

4. Save changes to file and restart the PC. webclient and pinpoint should work normally now

NOTE:

If the "RunTime Error!" occurs on a Client machine and the operating system is Windows 10, download "MSXML 4.0 SP2 Parser and SDK' x86 file from Microsoft. This will resolve the access to the graphics from the client machine.

Here is the link:

https://www.microsoft.com/en-us/download/details.aspx?id=19662