Issue
When attempting to start SigmaSvr for the first time after installing Sigma 4.08, the following error appears:
Windows could not start the SigmaSvr service on Local Computer. Error 1067: The process terminated unexpectedly.
Product Line
Satchwell Sigma
Environment
Satchwell Sigma Software (Sigma 4.08)
Cause
This issue typically occurs when the Sigma USB dongle is not plugged in during the initial startup of the Sigma Server. Without the dongle, the service fails to initialize properly, and a .dmp (dump) file is generated in the Sigma directory after each failed attempt.
Resolution
-
Insert the Sigma USB Dongle
Ensure the dongle is securely connected to the machine. -
Allow Driver Installation
Wait for Windows to detect and install the necessary drivers for the dongle. -
Start the Sigma Server
Launch the SigmaSvr service from Windows Services. -
Clean Up Dump Files
Navigate to the Sigma installation directory and delete any.dmpfiles created during previous failed attempts.
