Remote Alarm Manager Unable to Send Long Text Messages in Sigma 4.05

[Product_Support]

Issue

When using Remote Alarm Manager (RAM) with Sigma 4.05, Long Text messages cannot be sent as part of the RAM message.

Product Line

Satchwell BAS & Sigma

Environment

• Sigma 4.05
• Remote Alarm Manager

Cause

In Sigma versions prior to 4.05, Long Text messages were stored individually in the Sigma\Data\LongText folder.

Sigma 4.05 introduced a new unified format:

• File: LongText.rec
• Location: Sigma\Data

The Remote Alarm Manager does not recognize this new format, resulting in failure to send Long Text messages.

Resolution

Scenario 1: Upgrading an existing Sigma site to 4.05 with RAM installed

If RAM needs to use Long Text messages:

1. Upgrade the Sigma system to version 4.05.
2. Retain the original Sigma\Data\LongText folder.
3. Create messages manually using the steps below.

Scenario 2: Adding a new Long Text message

1. Use the Sigma 4.05 Long Text editor to create the message.
2. Copy the message.
3. Save it as Ltxt???.txt in Sigma\Data\LongText, where ??? is a unique identifier.

Scenario 3: Configuring a new Sigma 4.05 system with RAM

1. Create a folder: Sigma\Data\LongText.
2. Use the Sigma 4.05 Long Text editor to create the message.
3. Save it as Ltxt???.txt in the folder, using a unique number for ???.

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Additional Notes

• Ensure that the Sigma\Data\LongText folder exists and is correctly populated with .txt files for RAM to function properly.
• This workaround allows RAM to access Long Text messages despite the format change in Sigma 4.05.