Issue
A TGML graphic has been selected in the Attachments options of a Alarm and also been selected to "Display on Alarm" but does not auto display
Environment
StruxureWare Building Operation 1.3 and above
Cause
There are two reasons that can stop this functionality working.
- The alarm has already been triggered and not cleared from the alarm Queue.
- There is no Alarm View displayed in the users configuration. If you cannot see the alarm in the users workspace the Graphic page will not be displayed.
- In StruxureWare Building Operation 1.3 if using custom Alarm Views (i.e. not defined in the default workspaces) the Attached "Display on Alarm" does not function. This is corrected in release 1.4.0.818 and above.
Resolution
Check that the user has an alarm view visible within their login. An example of this is the default Workspace Administrator. In its default setting the Alarm Pane is not set to display.
If you log in using the Engineering Workspace the Alarm Pane is displayed and the function works.
Here is the two default workspaces that show the alarm pane option
1. Administration Workspace with the Alarm pane not set
2. Engineering Workspace with the Alarm pane set to be displayed
The alarm will also need to be returned to normal and acknowledged so it is not left in the alarm queue.
The display on alarm function works on the alarm entering the alarm queue, if it is already present in the queue the display on alarm option will not work.
StruxureWare Building Operation Release 1.4 Note:
In StruxureWare Building Operation 1.3 if using custom Alarm Views (i.e. not defined in the default workspaces) the Attached "Display on Alarm" does not function. This is corrected in release 1.4.0.818 and above.
