Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

Unresolved BACnet References causing slow startup and configuration performance on Enterprise and Automation Servers

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • Knowledge Center
  • Building Automation Knowledge Base
  • Unresolved BACnet References causing slow startup and configuration performance on Enterprise and Automation Servers
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • Intelligent Devices Forum

Previous Next
Contributors
  • GavinHe
    GavinHe
  • DavidFisher
    DavidFisher
  • RobertAndriolo
    RobertAndriolo
  • AbeMeran
    AbeMeran
  • Product_Support
    Product_Support

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to Building Automation Knowledge Base
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
1 Like
4277 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish

Unresolved BACnet References causing slow startup and configuration performance on Enterprise and Automation Servers

Picard Product_Support
‎2018-09-11 10:09 AM

Last Updated: Admiral GavinHe Admiral ‎2022-09-14 06:22 AM

Issue

  • Automation / Enterprise Server configuration very slow
  • Attempting to make any configuration changes in the AS such as creating a new point/value or modifying existing objects is extremely slow. Note: This applies to the ES as well although less of a problem since the ES has better resources than the AS.
  • CPU usage as seen in the Status Information of the server is very high. (above 80%)
  • Question marks are shown on many objects in the application folder of third party BACnet devices that have been uploaded to the AS

  • Enterprise Server takes a long time to startup (15 minutes) before allowing users to log on with Workstation.  Deleting the BACnet Interface allows log on with 2 - 3 minutes on a restart.

Product Line

EcoStruxure Building Operation

Environment

  • Automation Server
  • Enterprise Server
  • BACnet

Cause

Uploaded BACnet devices contain unresolved references to notification class object(s)

Resolution

Ask for SE.SBO.ES-AS-1.5.0.1501-Hotfix.

(SE.SBO.WS-1.4.1.16001-Hotfix for 1.4.1, there is no hot fix for versions before 1.4.1)

After applying the hot fix the server should become responsive.

The unresolved references can typically be cleaned up by creating a BACnet Notification object in the application folder of the third party BACnet device proxy that reside in SBO and manually setting the Instance ID to 0 (zero)

NOTE: Cases have been seen where multiple notification class objects must be created using instance IDs 0,1,2,3,4 in order to clean up all the unresolved references.

A few minutes after the notification class object with the proper instance ID is created the question marks should disappear from the icons and created notification class object will show up in the intrinsic alarm property as seen below.

 

If creating the notification class objects with the above instance IDs does not resolve all the references a backup of the server can be provided to PSS, a PSS/R&D engineer can look directly at the database to determine the proper instance IDs the unresolved references are looking for.

Labels (1)
Labels:
  • EcoStruxure Building Operation
Tags (2)
  • Find more articles tagged with:
  • 16590
  • GavinHeward22
Was this article helpful? Yes No
No ratings

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of