Issue
When adding a Simple XML Web Service interface in to SmartStruxure, the following error message is given.
Product Line
EcoStruxure Building Operation
Environment
- SmartStruxure Workstation
- SmartStruxure Web Service Interface
- Enterprise Server
- Automation Server
- Automation Server Premium
Cause
The (403) Forbidden error means that the destination of the XML address being used is denying access.
Resolution
Follow these steps:
- Verify that the XML address can be reached in a normal web browser.
- Contact the provider of the XML web service to gather more information on their requirements.
Note: Some providers require a username and password to acquire their information. In other cases they may require that the HTTP request contain an user-agent header. For example, weather.gov requires the HTTP header and will block any request without it. SmartStruxure does not currently support the HTTP user-agent header. You can check out the Community post SBO - Web Service through a Proxy, JSON and Image conversion as a possible workaround for these situations.
