Issue
Unable to access ES or AS after setting a new Domain as the default domain
Product Line
EcoStruxure Building Operation
Environment
- Building Operation Enterprise Server
- Building Operation Automation Server Premium (AS-P)
Cause
If you set a domain as a default domain before logging in through that domain, it is possible that you do not have users set up and therefore will be locked out of the system.
Resolution
- Open Building Operation Workstation
- Enter a Username and password for the Local domain or another previously functional domain
- Set the Domain as "Local", please note that this is case sensitive.
- Select the correct Server
- Log in
- Change the default domain back to Local until you have successfully logged in using the new domain.