Sigma transition to Building Operation - Alarms not received at the Enterprise Server

[Product_Support]

Issue

Alarms not received at the Enterprise Server

Product Line

EcoStruxure Building Operation, Satchwell BAS & Sigma

Environment

• Sigma Transition
• Alarms

Cause

Alarms are being generated by the controller but do not appear at the Enterprise Server.

Resolution

If any changes are made to the Sigma system using the Sigma Server, then either all, or part of the Sigma configuration must be re-imported into the Building Operation Enterprise Server.