Issue
Recipients are receiving inactivated alarm messages from the Sigma Remote Alarm Manager (RAM). These messages typically resemble the example shown below.
Product Line
Satchwell BAS & SigmaEnvironment
- Satchwell Sigma
- Remote Alarm Manager
Cause
These messages are not nuisance alarms. They occur because the original Sigma alarms have not been acknowledged in the Sigma Alarm Manager.
By default, if an alarm remains unacknowledged for 3 days, it is removed from the RAM active alarm list and an inactivation message is sent to recipients.
Resolution
While you cannot prevent the inactivation message from being sent, you can extend the time before the alarm is removed from the active list.
To adjust this setting:
- Open the Sigma R4 interface configuration.
- Locate the “Days before inactivation” setting.
- Modify the value to the desired number of days.
Additional Notes
- These messages serve as a reminder that alarms require acknowledgment.
- Adjusting the inactivation period can help reduce message frequency but does not eliminate the need for proper alarm management.
