Sigma - Old site backup has had new site information added to it, but site system has been changed.

[Product_Support]

Issue

An outdated site backup was mistakenly used instead of the most recent version. This has led to inconsistencies due to changes made between the two backups.

Product Line

Satchwell BAS & Sigma

Environment

Satchwell Sigma

Cause

A previous version of the site backup was used to add new equipment. As a result, discrepancies may exist between the current site configuration and the outdated backup, potentially causing system errors or data conflicts.

Resolution

There are two possible approaches to resolve this issue:

Option 1: Use the “Doctor” Tool to Identify and Resolve Errors

1. Run Doctor on the current site files to generate an error report.
2. Backup the existing site index files to preserve the current state.
3. Copy the modified (older) backup files onto the system.
4. Run Doctor again and compare the new error report with the original.
5. Investigate any discrepancies:
   • If errors are minor and can be easily corrected, proceed with manual fixes.
   • If errors are significant or cannot be resolved easily, proceed to Option 2.

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Option 2: Use SigmaX and SigUtils to Rebuild and Merge Site Data

1. Launch SigmaX.
2. Navigate to SigUtils and select “New Site Setup”.
3. Use this function to extract the new equipment from the outdated backup.
4. Create a new site with the extracted equipment.
5. Merge the new site data with the current site to integrate the changes properly.