Sigma – Logging Off One User Logs Another User On

[Product_Support]

Issue

When a specific user logs off the Sigma system, another user is automatically logged on without manual intervention.

Product Line

Satchwell BAS & Sigma

Environment

Satchwell Sigma

Cause

This behavior is typically caused by corruption in the GenCNF.rec file and user configuration files. These corrupted files can result in unexpected user session behavior, including automatic logins.

Resolution

You have two options to resolve this issue:

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Option 1: Restore from Backup

1. Locate a backup of the system files taken prior to the corruption.
2. Shutdown the Sigma server and all connected clients.
3. Copy the following from the backup:
   • GenCNF.rec file
   • Entire User folder
4. Paste the copied files into the Sigma Data folder.
5. Restart the Sigma server and all clients.
6. Test user access to confirm resolution.

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Option 2: Rename and Replace the Corrupted User

1. Note: System users cannot be deleted, only renamed.
2. In Sigma SSM > Users, highlight the affected username.
3. Select Rename and assign a new, appropriate name.
4. Create a new user to replace the old one.
5. Assign the correct access levels to the new user.
6. Test user access to ensure proper login/logout behavior.