Issue
When an alarm arrives in the Alarm Manager, it is highlighted and can be acknowledged. However, if the user clicks elsewhere, the focus is lost from the alarm. Clicking the Alarm Acknowledge button does not re-select the alarm, unlike the behavior in the BAS2800+ system.
Product Line
Satchwell BAS & SigmaEnvironment
Satchwell Sigma (all versions)
Cause
This behavior is by design. The alarm acknowledgement and focus handling were intentionally changed between BAS2800+ and Sigma.
Resolution
- The Sigma alarm acknowledgement process is functioning as intended.
- If an alarm loses focus, it can be re-highlighted by selecting Update Alarm Totals.
- Users should be aware that clicking outside the alarm area will deselect it, and the Acknowledge button will not reselect it automatically.
