Issue
The ZigBee network configuration parameters (Channel and PAN ID) of the MPM matches those of the room controller, but the room controller will not come online.
Symptoms:
- For SE(R)8000 Series: The "ZigBee Short" field in the "Network" menu option keeps changing.
- For SE(R)7000 Series: The Green LED is blinking twice where 3 blinks are expected. (Description of LED status defined in LED status for SE7000 Room Controller ZigBee communication module)
Product Line
EcoStruxure Building Expert, Field Devices
Environment
- SmartStruxure Lite Multi-Purpose Manager
- SE8xxx Room controller
- SE8000 Series
- SER8300, SE8300, SE8350
- Viconics branding VT8000 Series
Cause
A temporary bug causes the MPM to prevent a specific ZigBee com module (installed inside the room controller) from joining the network on a particular channel.
Resolution
MPM has to be reset using one of the following methods
Method 1: Unplug and replug power to the MPM
Method 2: Click on the "Restart Controller" button as shown in image below. Note: Database must be saved before restarting the controller to avoid loss of data.
