Issue
RAM is unable to read the Sigma alarm record file.
Environment
Remote Alarm Manager 2.0
RAM 2.0
Sigma
Alarms
Cause
Corruption has occurred in the files stored in the "Runtime Folder"
Resolution
Stop the Remote Alarm Manager services either via the "Services" window, or by selecting to change the RAM Computer Configuration, and when asked if you want to stop the services, answer yes.
Locate the Remote Alarm Manager "Runtime Folder" and delete all of the files in this folder, make sure that the empty folder is left. The location of the "Runtime Folder" could vary from PC to PC and will be dependent on the operating system and installation, so it is best to use the "Search" function to locate it.
Restart the Remote Alarm Manager services and test its operation.
