Issue
After upgrading to Sigma 4.05 SEB and Remote Alarm Manager (RAM) 2.0, alarms from Sigma are no longer visible in the Sigma interface.
Product Line
Satchwell BAS & SigmaEnvironment
- Remote Alarm Manager 2.0
- Sigma 4.05 SEB
Cause
The issue is caused by an incorrect DLL file being used by Sigma to interface with RAM.
Resolution
To restore alarm visibility in Sigma, replace the existing DLL with the correct version:
-
Stop Services
- Stop both RAM 2.0 and Sigma services.
-
Backup Existing DLL
- Navigate to the
Sigma/Bin
directory. - Locate the existing
SigInterfaceRAM.dll
. - Rename it to
OldSigInterfaceRAM.dll
for backup purposes.
- Navigate to the
-
Replace DLL
- Download the attached
SigInterfaceRAM.dll
. - Copy the new DLL into the
Sigma/Bin
folder.
- Download the attached
-
Restart Services
- Start the RAM 2.0 and Sigma services.
- Launch the Sigma client to verify alarm functionality.
Attachments