Issue
Problems receiving emails from Xenta 511/527
Product Line
TAC INET, TAC Vista
Environment
- Xenta Server
- Xenta 511, 527, 701, 711, 721, 731, 913
Cause
Some email servers have been found to filter UTF-7 character encoding as spam. The Xenta products require this encoding to support Swedish characters, but this can be configured by manually editing some files.
Resolution
- Use an FTP program (Internet Explorer) to connect to the Xenta you are trying to change and download the \sys\langstring.cfg file.
- Edit the file and modify the following lines to replace all instances of 7 with an 8:
ALARM_CODE_1= =?utf-7?Q? ALARM_CODE_3=charset=UNICODE-1-1-UTF-7
- Upload the edited file back to the Xenta device
- Cycle power
The device will now use UTF-8 character encoding which is more commonly used in the United States.
For more troubleshooting tips, see Troubleshooting sending emails from a Xenta Server.
