Issue
Lost Entitlement ID when you want to rehost/return/modify existing license.
Product Line
TAC Vista
Environment
Vista 5
Cause
When a rehost/return/modify of an existing license is required, the Entitlement ID is required.
Resolution
Contact support and provide the current Host ID (PC MAC address) /Dongle ID used, alternatively the current license file or Fulfillment ID.
The directory that the License file is located in can be found using the License Setting tool.
Support will then provide the Entitlement ID for license in question.
The Entitlement can also be found providing the original Purchase Order ID to the order entry department at 1-888-444-1311 if in the continental US.
