Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

How can an alarm be acknowledged before it occurs?

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • Knowledge Center
  • Building Automation Knowledge Base
  • How can an alarm be acknowledged before it occurs?
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • Intelligent Devices Forum

Previous Next
Contributors
  • DavidFisher
    DavidFisher
  • Product_Support
    Product_Support
  • BillNeville
    BillNeville
  • CraigEl
    CraigEl

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to Building Automation Knowledge Base
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
0 Likes
1489 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish

How can an alarm be acknowledged before it occurs?

Picard Product_Support
‎2018-09-10 11:50 PM

Last Updated: Administrator CraigEl Administrator ‎2022-08-09 06:40 PM

Issue

When running a listview on the alarm log it appears there are instances where the alarm was acknowledged before the timestamp. How can this happen?

Product Line

Andover Continuum

Environment

Time Sync

Cause

This issue can occur if  the Continuum system is not properly time synchronized.

In order to properly sync the system time, it's helpful to understand where the various alarm time attributes are set:

  • TimeStamp comes from the controller's time
  • TimeofLog comes from the SQL Server's time
  • TimeofAck comes from the Acknowledging CyberStation's time

Resolution

Make sure all the components of the system are properly time synchronized.

Methods of synchronizing server and workstation times may vary based on the workstation operating system and if your network is using active directory. Refer to the network administrator to verify if time sync is being done, and under what conditions (logon only and/or a schedule) and how often.

If Continuum is on an isolated network refer to http://support.microsoft.com and search on network time synchronization to learn about the different options for the particular network configuration.

As for the workstation-to-controller time sync, Time sync controllers to workstations includes a program to which will sync the workstation time to the controllers.

TimeOfLog and TimeStamp columns in an Alarm or AccessEvent listview are different covers a couple of conditions where the TimeStamp and TimeofLog may vary considerably.

Periodically, verify that all the components are in sync.

Labels (1)
Labels:
  • Andover Continuum
Tags (1)
  • Find more articles tagged with:
  • 8126
Was this article helpful? Yes No
No ratings

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of