Failed to establish connection with server

[Product_Support]

Issue

When attempting to log into a server, the error message "Failed to establish connection with server" appears.

Product Line

EcoStruxure Building Operation

Environment

• Building Operation Workstation
• Building Operation Servers

Cause

WorkStation is unable to make a connection to the desired server for one of several reasons.

Resolution

Unable to log into the Enterprise Server

1. Verify that the Enterprise Server is running
   1. Go to Start Software Administrator
   2. Verify that the Server Status is Running. If it is stopped, then click the Start Service button, and click OK.
      
   3. Log into the server through Workstation.
2. Lockout after restoring a backup set
   1. If an enterprise server backup set has just been restored, it may take several minutes for the server to return online, depending on the database size.
   2. Wait for the server to come back online and try logging in again.

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Unable to log into the Automation Server

1. Verify the Ethernet connection
   1. Go to Run > cmd.
   2. Ping the IP address of the automation server. If it fails to communicate to the controller, verify that the ethernet connections are good and that there are no IT issues.
2. Lockout after restoring a backup set
   1. If an automation server backup set has just been restored, it may take several minutes for the server to return online, depending on the database size.
   2. Wait for the server to come back online and try logging in again.
3. Verify the IP address
   1. Go to Device Administrator 
   2. Connect to the Automation Server with a USB cable.
   3. Select the automation server once it is visible in the Device Administrator window and click on its name.
      
   4. Note: If the device indicates "Password Required," - Login into the automation server (default login is admin, and password is admin).
   5. Once the details open - Select the Ethernet 1 Configuration option and verify or enter the IP address details.
      
   6. After applying the information, enter this IP Address in WorkStation "Server" option to log on. 
      

For further troubleshooting help see the following online help topic: Failed to Establish Connection