Errors Encountered When Trying to Run LonMaker

[Product_Support]

Issue

When attempting to run LonMaker, the following errors may occur in succession:

• Could not listen on poet/tcp: The address specified is already in use (Error -2532)
• Database error:
  (Subsystem: LNS, #25) [DB #-2506]
  The global database is not open.
  (Subsystem: LNS, #64)

Additional errors that may be caused by the same underlying issue:

• Problem connecting with the database server process:
  (Subsystem: LNS, #36) [DB#-2523]
• Error opening LCA Global database

Product Line

EcoStruxure Building Operation, Satchwell BAS & Sigma, TAC IA Series, TAC Vista

Environment

• LonMaker for Windows 3.1 and 3.2
• Sentinel Protection Installer 7.6.1

Cause 

The issue is typically caused by a conflict between the Sentinel Protection Server and the POET Server, as both attempt to use the same port(s).

• Sentinel Protection Installer 7.6.1 installs the Sentinel Protection Server, which manages Sentinel SuperPro and UltraPro keys used with Satchwell Sigma and other products
• This service is not required for the dongle driver to function and can interfere with LonMaker’s operation.

Refer to:
Error: LNS #25 lcaErrDatabase for more technical details.

Resolution

To resolve the issue:

1. Stop the Sentinel Protection Server:

   • Open the Windows Services console:
     • Press Windows + R, type services.msc, and press Enter.
   • Locate Sentinel Protection Server.
   • Right-click and select Stop.

2. (Optional): Disable the service if not needed:

   • Right-click > Properties > Set Startup type to Disabled.

✅ This will allow POET Server to operate without port conflicts.