Issue
When attempting to run standalone WorkPlace Tech the following message is displayed.
After attempting to launch Microsoft Office Visio, WorkPlace Tech was unable to access Visio functionality.
Product Line
TAC IA Series
Environment
- Workplace Tech version 5.8.X and 5.9.X
- Microsoft Windows 7 and Windows 10
- Microsoft Office 2013 and Office 2016
- Microsoft Visio 2010 and 2013
Other versions of Office and Visio may apply. These have known issues corrected by this procedure
Cause
A non-approved version of Microsoft Visio (Visio 2013/2016) was installed.
Microsoft Visio 2013/2016 was uninstalled and replaced with Microsoft Visio 2010 SP2.
It is suspected that the uninstall of Microsoft Visio 2013/2016 left behind files causing this issue.
Resolution
Uninstall Workplace Tech, Visio 2010 SP2, and Office 2013 and reinstall the software in the following order:
- Microsoft Office 2013 or Office 2016
- Microsoft Visio 2010 SP2
- Workplace Tech 5.8.X or WPT 5.9.X
Run Visio standalone, shut it down, and then run WorkPlace Tech.
