Error replacing IOU module

[Product_Support]

Issue

Changing the Module ID after physically replacing a modules gives error "Incorrect response (or no response) from IO module"

Product Line

Andover Continuum

Environment

• CyberStation
• CX9900
• CX9940
• CX9680
• IOU Module

Cause

Controller's OMS database is out of sync with SQL database.

Resolution

To synchronize the OMS database with the SQL database:-

1. Put CyberStation in offline edit mode.
2. Edit the IOU Module object and enter the new Module ID.
3. Save the object
4. Return CyberStation to online edit mode.
5. Perform a Send to controller, reloading the controller will sync the OMS db in the controller with the SQL database.

Note the following:

• Make sure to use the option to reload attached objects but not attached controllers
• If IOUs go offline when sending to controller after doing this, manually get IOUs online, perform a send to database and send to controller.
• If a number of IOUs were replaced this process may need to be repeated several times until the send to controller works with no errors.