Issue
When communication is lost to an AC1 module, doors lock down even if they were previously unlocked by schedule.
Product Line
Andover Continuum
Environment
AC1 modules
Cause
The AC1 module is designed to fail to a secure position when communication is lost, ensuring security during network or controller failures.
Resolution
- This behavior is intentional for security purposes.
- When communication is lost, AC1 modules automatically lock doors to maintain a secure environment.
- To prevent unexpected lockouts, ensure redundant communication paths or monitor module connectivity.
